Ten Years Too Late
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Refunds & Returns Policy

Last updated: July 2026

Thank you for supporting Ten Years Too Late and our merch store.

All of our clothing and accessory items are produced DIY using DTF printing and heat press techniques. Most items are made to order, and each item is made with care. Because of the handmade nature of the process, small variations may occur between products.

Made-to-order items and dispatch times

Most of our merch is made to order rather than mass-produced.

Sometimes we may have certain items already in stock, in which case they will usually be shipped within a day or so. Other items may need to be produced after your order is placed and may be subject to garment, print, size, colour, or supplier availability.

We aim to ship all orders within 10 working days wherever possible. If there is a delay due to supplier availability or production issues, we will contact you as soon as we can.

Handmade item variations

Product images are provided as a guide. Because our items are made by hand, the final product may vary slightly from the images shown on the website.

This can include small differences in:

These natural variations are part of the handmade production process and are not considered faults.

Clothing care

Washing and care instructions are printed inside our garments where applicable.

Please follow the care instructions carefully to help preserve the quality and lifespan of the print and garment. We cannot accept responsibility for damage caused by incorrect washing, drying, ironing, or general care.

Unless stated otherwise, we recommend:

Returns

If you would like to return an item, please contact us at:

tenyearstoolateuk@gmail.com

Please include your order number, name, and details of the item you would like to return.

Items must be returned unused, unworn, unwashed, and in their original condition.

Unless the item is faulty, the customer is responsible for return postage costs.

Faulty or incorrect items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at:

tenyearstoolateuk@gmail.com

Please include your order number and photos of the issue so we can look into it.

If the item is confirmed to be faulty or incorrect, we will offer an appropriate resolution, which may include a replacement, repair, or refund.

This does not affect your statutory rights.

Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will be processed back to the original payment method where possible.

Please allow time for your bank or payment provider to process the refund.

Original delivery costs may only be refunded where required by law or where the item is faulty or incorrect.

Items that cannot be returned

We cannot accept returns for items that have been:

Personalised or custom-made items may not be eligible for return unless they are faulty, incorrect, or not as described.

Exchanges

We may be able to offer exchanges depending on stock availability.

Because our items are made in small DIY batches, we cannot guarantee that a replacement size, colour, or design will always be available.

Our responsibility

We take care to describe and photograph our items as accurately as possible. However, slight differences in colour, finish, and placement may occur due to screen settings and the handmade production process.

Nothing in this policy affects your statutory rights.