Privacy Policy

Last updated: July 2026

Ten Years Too Late respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order through our online store.

Who we are

This website is operated by Ten Years Too Late.

For any privacy-related questions, you can contact us at:

[insert contact email]

What information we collect

When you place an order through our website, we may collect the following information:

• your name
• your email address
• your billing address
• your delivery address
• your phone number, if provided
• details of the products you have ordered
• payment and transaction information

We do not store full card details ourselves. Payments are processed securely by our ecommerce/payment provider.

How we use your information

We only use your personal information to process, manage, and fulfil your order.

This may include:

• confirming your order
• taking payment
• packing and sending your order
• contacting you about your order, if needed
• handling returns, refunds, or customer service queries
• keeping basic order records for accounting, tax, or legal purposes

We do not sell your personal information.

We do not use your order information for marketing unless you have separately chosen to receive marketing updates from us.

Our lawful basis for using your information

We process your personal information because it is necessary to fulfil our contract with you when you place an order.

We may also keep certain order records where we have a legal obligation to do so, such as for tax or accounting purposes.

Who we share your information with

We only share your information where necessary to process and fulfil your order.

This may include:

• our ecommerce platform
• payment processors
• delivery and postage providers
• accounting or bookkeeping services, where required
• professional or legal advisers, if necessary

We only share the information needed for these services to carry out their role.

How long we keep your information

We keep order information only for as long as necessary to fulfil your order, deal with any related customer service queries, and meet any legal, tax, or accounting requirements.

When we no longer need your information, we will delete it securely or anonymise it where appropriate.

Cookies

Our website may use cookies or similar technologies to make the site work properly, including ecommerce basket and checkout functions.

We may also use cookies for basic website performance or analytics, depending on how the website is set up.

You can usually control cookies through your browser settings. Some essential cookies may be required for the website and online store to function correctly.

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information, where applicable
• ask us to restrict how we use your information
• object to certain uses of your information
• request a copy of your information in a portable format

To make a request, please contact us at:

tenyearstoolateuk@gmail.com

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.